Our new company web site launched over the weekend and in today's post I'd like to go over some of the great new features related to maintaining your customer account.
Accessing Your Account
One of our design goals with the new site was to simplify the whole customer account maintenance experience. Once you are logged into your Actipro account, hover over your name at the very top and a popup menu appears.

It provides links directly to account-related pages such as your personal account information, your upcoming/expired subscriptions list, and the organization accounts to which you are linked.
My Account
Clicking your name in the header or the My Account Information link in the menu will take you to this page:

This page contains:
- Your avatar (image representation) and the ability to change it
- A link to change your password
- Your public profile information (visible in your public profile that others can see when you post in the forums) and a link to edit it
- Links to get assistance from Actipro
- A list of the organizations to which you are associated, if you are a customer
- Each organization shows when it was created and gives a summary of the produce licenses that are available in that organization
- Click the View Organization button to view organization details, download products/licenses, and more
- By clicking the Contact Preferences tab, you can subscribe or unsubscribe from our mailing list
Organization Detail
Let's click on the View Organization button to see more information about the products and licenses that are available to me. Again, note that you could access this page directly from the popup menu that shows when hovering over your name in each page's header.

On this page we can:
- View all account information and click an edit link to change address, etc.
- Overview tab:
- See a summary list of all licensed products
- If any subscriptions are about to expire or have recently expired, they will be listed, along with a View My Renewals button that provides quick access to purchase renewals
- Purchases and Licenses tab
- Lists all licensed products, grouped by platform
- Allows download of full releases, source code (if applicable), default styles/templates (if applicable)
- Allows emailing of license information
- Provides helpful tips when a newer version is detected
- Contacts tab
- Lists the user accounts associated with this organization
- Allows the primary contact to request new user accounts or remove other user accounts
- Invoices tab
- Lists organization invoices, which are available for any purchase made on our site
Let's click the Purchases and Licenses tab.

Everything is presented cleanly and action links are available for the most common tasks you need to perform (downloading, getting licenses, etc.). Click the Toggle purchase details links on the right to expand out details on related past purchases.
By default, we only show the most recent licensed version for a product. Continuing with this sample, if older versions of WPF Studio were in my account, I would have seen another toggle link under the WPF Studio 2011.2 links that would allow me to expand out similar information for old versions.
My Renewals
Now I will open the popup menu for my name link in the header again and choose the My Renewals menu item. Again, this is also available as a button link on the main My Account page.
We wanted to really streamline things for customers in terms of viewing expiring/expired subscriptions and making it easy to place renewal orders. Here's what we came up with:

This page lists each organization to which I'm associated and any subscriptions that are about to expire or are recently-expired. By clicking the Order Renewals button, my shopping cart is cleared and the appropriate renewals are automatically added to it.
I'm then sent to the checkout page where I only have to enter some quick info (most of it is already populated because I'm a previous customer) and can submit my renewal order.

Shortly thereafter my order is processed by Actipro and my subscriptions are extended another year.
Please note that at the time of this blog post, and due to how our WinForms controls were restructured for their 2012.1 version, ordering renewals of earlier WinForms control versions via this web page won't work correctly. You can contact us for assistance with renewing those or can visit the renewals shopping cart page and add them individually, similar to how you used to place renewal orders on our old site.
Summary
We've put many hours of hard work into reimagining the entire customer account maintenance portion of our web site and hope that it helps you, our valued customers, have an efficient yet enjoyable experience.